The mechanisms that underlie the temporary worker model are inherently inefficient. It takes an inordinate amount of time to organise and arrange shifts for workers that are (by their very nature) subject to frequently change. Using traditional methods results in huge amounts of waste across the agency.

Based on the research and interviews with people, we basically divided everything into 2 groups: temporary workers and agency admins/managers. These 2 types of people behave differently and also have different goals. Both of them are interested in having a staffing software to help with stuff like: Huge time saving, Digitalization and Efficient communication.

We conducted first focus group to better understand the users. Based on their feedback, we highlighted some of our most useful features.
I introduced the rainbow sheet analysis method to the team and this helped my team better understand users’ needs.

Based on our interviews and analysis, we understand the priority of different features. This helps us create our information architecture. As Shift Swapping has the highest priority, we decide to have this functionality featured.

To further define users’ actions, we created user flows for different features to gain a better understanding of how users will use it.

At this stage, we used wireframes to discuss and better understood what kind of information they want to know about. We created most of pages based on the information architecture.

At this stage, we encountered some problem when we discussed wireframes and ideas with our higher-ups. As most of them want to see colors on the components which represented Tempests branding. As a result, at this stage, after we confirmed the info on the wireframes, we moved to next stage, Hi-Fi prototypes.

After working on the wireframes, we created a simple style guide to set the correct visual tone that the users are familiar with.

When we designed the system, we also considered accessibility and confirmed all color passed WCAG 2.0 AA standards.

After testing our landing page wireframes, we found that some of the elements were plain and not very engaging for our users. To make it more energetic, we tried to present our product more creatively.

In this stage, my team and I conducted focus group to test the usability and learn more about user needs. We also had a meeting with the development team to understand their perspective and techniques. As a moderator in the focus group session, this was a good opportunity for me to share our design with the community and talk to them in person.